Offended passenger alleges IndiGo denied her boarding regardless of showed price tag, says precedence given to high-fare consumers

A lady has alleged that low cost airline IndiGo refused to let her board her flight regardless of having a showed price tag, pronouncing the flight was once overbooked. Advertising strategist Manisha took to Instagram on 24 February to proportion her frustration, claiming she was once left stranded at Delhi airport.

Overlooked marriage ceremony because of overbooking?

In a video recorded on her long ago from the airport, Manisha defined that she was once intended to fly house for her sister’s marriage ceremony however was once denied boarding.
“I’m going again from the airport now as a result of a phenomenal candy woman on the counter informed me, ‘Ma’am, nahi ho payega (may not be imaginable). Now we have overbooked our flight and we will be able to’t permit you to board,’” she mentioned.

Was once internet check-in accountable?

Manisha claimed that she had tried internet check-in thrice, each and every time receiving affirmation however no longer a boarding cross. When she reached the counter to drop off her baggage, an IndiGo workforce member informed her to talk to customer support as her seat was once no longer assigned.“The beautiful woman had the audacity to mention ki ‘aapki galti hai, aapne internet verify in time pe nahi kiya (It’s your fault. You didn’t do internet check-in on time),” she published.
She wondered how an airline may deny boarding to a passenger with a showed price tag, including that she was once rebooked onto a flight for day after today and despatched house.

Outrage over airline’s reaction

Calling the placement “sheer torture,” Manisha accused IndiGo of prioritising passengers who paid upper fares over those that booked early.
“You guys must be ashamed for the inconvenience and sheer torture of getting to handle your buyer enhance,” she wrote in her caption.

Many customers sympathised together with her, with some advising her to take prison motion.

“I’ve confronted this factor myself and I used to be passed over 10k in money prematurely. Now not certain the way you didn’t get it. Or you’re simply making this video for some exposure,” one X person commented.

“As consistent with the rule of thumb they have got to provide you with a flight inside of 1hr. If no longer 10X base worth + a flight price tag or you’ll be able to record a case in opposition to them,” some other wrote.

A number of customers knowledgeable Manisha that she was once entitled to reimbursement below aviation regulations.